ChatBridge™ is an optimized chat service that allows dealers to connect seamlessly with online visitors for real-time conversations. Take your customer service to the next level with features such as:
Advanced Customer Engagement
Pre-arrange chats with shoppers, send manual chat invites and route chats based on agent availability.
Multiple Agents Chat Options
Respond to chats through computer, email and text.
Multiple User Interface Options
Place chat box on all web pages, open in a new tab or add a chat button link anywhere on the website.
Customer Privacy & Security
FIPS-compliant platform saves shoppers' chats as private and transfers chats from agents to managers.
Seamless Theme Integration
Chat user interface integrates with website interface and CSS to preserve platform consistency
Additional Agent Features Include:
- Set custom agent names, status and avatars
- Schedule agent hours and more!
- Built-in translation for almost 150 languages
- View live analytics, like average response time
- Monitor multiple visitors and chat requests